Meet Us:
Marketing & Public Relations
Innovators

Point Taken Communications is a Jacksonville, Florida–based marketing and public relations firm helping hospitality, lifestyle, and health & wellness brands nationwide turn visibility into measurable growth.

We don’t focus on awareness for its own sake. We focus on what actually matters: more bookings, more qualified leads, more purchases, more patients, and more donations. Every strategy we develop is built to connect media coverage, influencer campaigns, and thought leadership directly to business outcomes.

Led by senior-level expertise with decades of experience, Point Taken operates with a streamlined, high-level team model, bringing in seasoned specialists across media relations, influencer strategy, content, and digital marketing as needed. This ensures clients get strategic leadership without unnecessary overhead.

Our work spans earned media, influencer relations, thought leadership, award submissions, and strategic campaigns designed to position brands as the obvious choice in their market and drive customers to act.

At Point Taken, the goal isn’t just to get you seen. It’s to get you chosen.

Depending on your needs, your team may include:

Michelle-Guglielmo-Gilliam-President-Point-Taken-Jacksonville-Public-Relations-Marketing
Michelle Guglielmo Gilliam | President
Lauren-Rautenkranz
Lauren Rautenkranz | PR Account Director
heather-kingry-public-relations-account-director
Heather Kingry | PR Account Director
Charlene-Jones
Charlene Jones | Marketing Account Director
Point-Taken-Team-Elizabeth-Martin-Circle
Elizabeth Martin | PR Account Director
Point-Taken-Team-Bronie-Brunet-Graphic-Designer
Bronie Brunet | Graphic Designer
Jessica-Waugaman-Research-Director-Point-Taken
Jessica Waugaman | Research Director
Pepper-Lindsay-Videographer-Point-Taken
Pepper Lindsey | Video Producer
Angela-Basker-Graphic-Designer
Angela Basker | Graphic Designer
Annie-Gilliam-Point-Taken-Team-Cheerleader
Annie Gilliam | Team Cheerleader

Proudly Recognized for Outstanding Results 🌟

Since 2017, Point Taken has been consistently recognized for excellence in public relations, marketing, branding, web design, and digital strategy by respected organizations, including the Jacksonville Business Journal, Expertise, Three Best Rated, Clutch, DesignRush, Trust Analytica, Digital.com, Corporate Vision, and 2FL .

Honors span multiple categories — Best PR Firm, Best Advertising and Marketing Agency, Best Branding Agency, Best Social Media Marketing Agency, Best Web Design and Development, and Top B2B Company in Florida, highlighting the firm’s ability to deliver results across disciplines.

Alongside agency achievements, President Michelle Guglielmo Gilliam has been personally honored as a Woman of Influence by both the Jacksonville Business Journal and Pet Age, underscoring the leadership and expertise that drive the firm’s success year after year.