Gilliam has more than 25 years of experience in marketing, public relations, video production, and web design. She leads client activities and manages Point Taken, a PR and marketing firm specializing in hospitality PR and marketing for clients across the United States.

Gilliam is a former television producer, reporter, and fill-in anchor who has worked for The People’s Court and various local TV stations. Gilliam has also served as a producer of private conferences for the United States military, arranging presentation topics, booking speakers, and managing profit and loss for events. Gilliam has managed public relations for several AAA Four-Diamond resorts, restaurants, financial organizations, healthcare clients, and nonprofits.

Gilliam’s marketing and communications work extends across the globe, and she has secured both national and international coverage for clients in publications such as USA Today, The Daily Mirror, Forbes, Fox News and People., which has led to increased sales and donations for her clients. 

A graduate of Villanova University, Gilliam studied in Sevilla, Spain, and Buenos Aires, Argentina, and is conversational in Spanish.

Gilliam is a graduate of the Jim Moran Institute for Global Entrepreneurship Small Business Executive Program, a member of the Jacksonville Women’s Network, and a former winner of Pet Age Magazine’s Women of Influence awards. Gilliam was also named a Women of Influence by the Jacksonville Business Journal in 2023.

She is actively involved in the Jacksonville, Fla., community, where she serves as vice president of the board of the North Florida School of Special Education, has served as a mentor for Jacksonville Business Journal’s Mentoring Monday, and a speaker for the Nonprofit Center of Northeast Florida’s Nonprofit Works conference. Gilliam is an accomplished public speaker who has emceed Thrive! on behalf of the Women’s Center of Jacksonville, helping women tell stories of resilience after the pandemic. Previously,  she served as president of the Springfield Mommies’ Group, marketing director for the Springfield Animal Care and Rescue Club, public relations director for the Northeast Florida Builders Association Sales and Marketing Council, and has volunteered with the Down Syndrome Association of Jacksonville. She has also been a member of the First Coast Hispanic Chamber of Commerce and the World Affairs Council of Jacksonville. 

 To view Gilliam’s resume, click here.

To see more coverage secured by Point Taken, click here.

To learn how Point Taken can help maximize your public relations, marketing or web design budget, click here.

Point Taken Communications, a boutique Jacksonville public relations and marketing firm serving brands nationwide, creates engaging campaigns that ignite positive change and move audiences to action. We go above and beyond, ensuring each client gets the best return on its investment. Our team of senior professionals has decades of experience bringing bold, creative ideas to life to help companies and nonprofits grow and evolve. At Point Taken, our clients inspire us to fuel progress for your organization, your industry and our world.