Who We Are

Meet Us: Marketing & Public Relations Services for Business and Nonprofit

Point Taken Communications is a Jacksonville, Fla.-based company specializing in marketing, public relations and web design services for corporations, medium-sized businesses, small businesses and nonprofit organizations.

Our president, Michelle Guglielmo Gilliam, is an experienced writer, public speaker and communications strategist, Gilliam and the Point Taken team can help you navigate business or nonprofit marketing, web design and public relations.

For each client, Gilliam selects a team of senior-level professionals in their specialities to help meet the client’s individualized needs and get the job done right the first time. At Point Taken, you are never turned over to lower-level staff to manage your account.


Depending on your needs, your team may include:

Michelle Guglielmo Gilliam | President
Charlene Jones | Marketing Account Director & Senior Project Manager
Point Taken Team
Joe Wolf | Strategic Communications Account Director
Elizabeth Martin | Account Director
Richard Kennedy | Video Producer
Bronie Brunet | Graphic Designer
Kelsey Greenwood | Social Media Manager
Daniela Martinez | Latin Culture Manager
Pepper Lindsey | Video Producer
Hannah Rains | Project Manager
Rosie Gilliam | Team Cheerleader

What's New at Point Taken?

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Interested in working for Point Taken? Click here.

Point Taken Communications specialties include:

  • Creating innovative copy and PR tactics
  • Developing and maintaining relationships with key members of the media
  • Effectively and efficiently pitching stories and distributing press releases to targeted media sources
  • Managing capital campaigns for nonprofit organizations
  • Representing businesses and nonprofit organizations as a spokesperson or public speaker
  • Developing and managing brand standards
  • Writing social media copy to drive leads to take action
  • Designing unique graphics to develop leads on social media and collateral materials
  • Producing high-quality, informative videos for social media and web use
  • Creating collateral materials to attract clients and donors
  • Developing websites that convert leads
  • Optimizing websites for search engine optimization (SEO)
  • Planning events that raise awareness, sales and donations
  • Writing compelling content that encourages people to join mailing lists or call for information
  • Designing email and direct mail campaigns to shift prospects and leads into customers
  • Creating marketing automation workflows that make regular marketing tasks easier
  • Managing capital campaigns to engage high-end donors
  • Offering training services in media relations, Facebook and Instagram Live, SEO and more
  • Consistently meeting rigorous deadlines on budget

Contact us now to find out how Point Taken Communications can help with your corporate, medium-sized business, small business marketing and public relations needs.

Point Taken is a public relations agency, marketing firm, video production and website design company offering advertising, blogging & copywriting, branding, SEO, e-blasts & direct marketing, event planning, internal communications, marketing, media relations, public relations, social media, content marketing, public speaking management, website design & development and marketing automation to businesses and nonprofits nationwide.

© 2021 Point Taken Communications | 1616 N. Market Street | Jacksonville, FL | 32206 | 407.917.1177 | Email Us